Abstract: AIM: To explore the models and methods to conduct network consulting by analyzing drug counseling online.METHODS: A retrospective review of 90 drug counseling online records from January 2011 to March 2014, drug types, the content and the crowd of the counseling were analyzed retrospectively.RESULTS: 90 cases of counseling, consulting top three drugs were 19 cases of infection medication(20.9%), cardiovascular disease treatment in 13 cases(14.3%)and Chinese medicine 10 cases(11.0%). Advisory content of the top three were for purchase with 32 cases(31.4%), usage and treatment 17 cases (16.7%)and drug selection were 17 cases(16.7%). Primary of counseling crowd were adults(80 cases, accounting for 88.9%).CONCLUSION: Hospital pharmacy staff should continue to improve the efficiency of network consulting response, to expand its influence and establish medication archives for patients with chronic diseases,strengthening follow-up to better practice integrated pharmaceutical care.

Key words: drug counseling, online, integrated pharmaceutical care